British Gas required a communications process that embraces a full multichannel arrangement, bringing together email and printed communications into one arrangement.
Email-first approach delivers maximum cost saving by removing unnecessary production and postage costs, for those customers who engage with email.
British Gas benefits from the lowest postage costs available, even if volumes do not meet mail sort discounts.
British Gas are continually improving systems to reduce costs, improve efficiency and deliver better compliance. The centralised document composition model is a proven way of achieving all of these benefits and Go Inspire Solutions have been instrumental in delivering an excellent, flexible and scalable service which we are continuing to improve.
– Service Delivery Manager, Print – British Gas
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