Platforms

Command &
Control.

A white and black robot standing on black _______.

All our
clients are
unique.

We work with both brands and with agencies. Each one’s needs are unique.

So, the way we work with each and every one of our clients is unique too. Some like to have their hand held throughout the whole process while others prefer a self-serve approach. We cater for both, and for everything in between.

Self
service.

There’s nothing we like more than empowering you to self-serve your own communications. Our solutions give you greater control, they can simplify complex tasks, save you unnecessary costs and ultimately improve your CX.

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Self-service

Hybrid
mail

Save up to 60% on in-house production and mailing costs with our hybrid mail service. It enables you to distribute 1-2-1 desktop-generated documents to customers via a centralised, auditable system.

We handle the initial due diligence to ensure that all your needs are captured and catered for. Then it’s all down to you. It’s simple to use and can be deployed across multiple users, geographies and cost centres.

Campaign
execution

Sometimes you just need to ‘rinse and repeat’ campaigns to mass audiences to support your acquisition programmes, regulatory requirements or wider marketing objectives.

Our solution allows permitted users to self-serve the data, upload the template, proof it and send it out, all via a single interface. It’s a two-siloed channel in that, if an email is undelivered, it defaults to print. Significant reductions in costs can be made using this solution.

Composition/
change platform

With our template management solution you can take control of your customer communications, across all formats without spending out on a costly document composition platform or using in-house resources.

Permitted users can make low to medium complex changes to communications for live use; any amendments are accompanied by a full audit trail. It’s an automated workflow so speed to market is significantly improved.

60% Savings

Save up to 60% on in-house production and mailing costs with our hybrid mail service.

Reporting
MyView©
& customer
portals.

Regular reporting is vital, clients need to monitor, measure and track key performance indicators of what we’re doing.

In highly regulated, time-critical markets these reports are necessary daily, and need to be accurate. It can be time-consuming to pull together or interpret information you need, especially across multiple service lines, products and communication types.

With that in mind, we developed an online portal, myView, that simplifies reporting, and enables our clients to securely access the information they need 24 X 7, via any web-enabled device. It integrates MailMark information so last mile can be tracked too. It’s as near real-time as you will get!

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Case
Studies

We can’t help ourselves! When it comes to quality and service we go the extra mile.

A person is pushing a shopping cart in Tesco.

Tesco

Go Inspire produce Clubcard statements for Tesco ROI customers...
Read More
British gas van.

British Gas

British Gas required a communications process that embraces a full multichannel...
Read More

Document
Management
& Storage.

Whether you choose the self-serve route or fully managed document management solution we can deliver improved efficiency, lower risk and elimination of duplicates. Our digital document repository is a secure answer to storing and retrieving all your customer communications.

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Document management & storage

Document
management

A centralised, future-proofed document management solution will integrate all you need into one platform.

It can integrate information design, document composition, proofing, editing and approvals, template change and version management, archive and retrieval and remote document access. Available either as fully managed or self-serve.

Digital archive
execution

A highly secure solution for the online storage and retrieval of your customer communications. It can be used for hybrid mail and Edocs.

We can provide it with a direct user interface to retrieve documents, or it can sit behind your existing assets like CRM, app or website with API calls for the stored content. Internal users such as call centre staff can use it to access B2B documents or it can be used to access B2C communications. It has a personalised user interface to maximise engagement and it supports multichannel formats (print and digital). There’s a full audit trail available on all document access.

100K Document templates

Over 100,000 document templates under management

Tools of
enlightenment.

Just like a conjuror’s box of tricks we have a multitude of tools that can magically transform your performance, from mapping customers’ journeys to improve your communications with them, to having a 360-degree view to enable 1-2-1 dialogues.

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Rabbit in a hat

Tools of enlightenment

Customer journey
mapping

Customers today are sophisticated, they demand better experiences from their suppliers.

In order to identify and reduce points of friction and maximise their engagement, you need to understand and empathise with them in their worlds. Our customer journey mapping module is a single web interface that makes it easy for you to see the full digital and physical touchpoints your customers interact with. It enables you to take whatever action is necessary to improve your communications. The journey maps are living, breathing documents, updated constantly by data sources.

Single customer
view (SCV)

To be able to deliver truly personalised 1-2-1 communications across all channels you need to know everything you can about your customers, warts and all (that could also be useful if you market wart removal cream!)

We can integrate all your data streams, from web browsing behaviours to communications engagement data, drawn from all touchpoints, physical and digital, into one, true single view of your customer. It’ll give you access to actionable insights at an individual customer level.

Visualisation

Our capabilities enable us to translate complex data sets and business intelligence (BI) into powerful stories that enable you to make data-driven decisions.

We can help you uncover patterns in your data to inform your next best actions.

Content
management

Sing from the same hymnsheet! Manage both the brand assets and all your content in your document ecosystem through one centralised platform.

It ensures your communications are compliant and protect your brand, and enables you to distribute any updates in real-time.

Actionable
insights

Apteco software helps us convert customer behaviour data into actionable insights. It ensures that every piece of marketing we orchestrate across our channels is relevant, targeted, and personal.

Smarter
decisions

In using the world’s #1 analytics platform, cloud-based Tableau Online, we can empower you to make smarter decisions through fast, easy and flexible analytics.

It enables us to publish dashboards and share discoveries with you, and explore hidden opportunities using interactive visualisations and accurate data.

Web2Print

Print on demand, remote publishing, web to print, call it what you will. We can enable you to reinforce brand consistency and save time and money by ordering print directly from pre-approved templates.

1.5 Billion

Data records processed annually

Your contacts

Harrison Cassidy smiling in front of a blue background.

Harrison Cassidy

Business Development Manager - Charities

A man named Satbinder Mann in a suit posing for a photo.

Satbinder Mann

Digital Technology Director

Discover our
unique approach.

With great knowledge comes great power! Talk to us now about how we can empower your marketing team to really put your data to work.

Contact Us
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