When it comes to service and quality we’re a bit like a pit lane crew supporting a race team.
We’re there to uphold winning performance. We’ve got to be agile, resourceful, responsive and thorough in our processes; no one needs a wheel falling off! Clients need to trust us. Over the years, we’ve seen a seismic shift in what they expect of their communications partner, and open and honest relationships is top of many of their wish lists.
Go Inspire have improved our processes and documents with their operation and are also coming up with new ideas, such as an online editing portal, to improve our way of working which will ultimately benefit our customers.
Mark Uzzell, Head of Motability Operations Marketing
Of course, every company is going to say it delivers quality but we have what we call a ‘moment of truth’ (MoT) system that’s engrained in all our psyches.
It’s set up to pre-empt any potential issues with non-conformance, quality, or service levels, and mitigate or resolve them well before we hit any ‘send’ buttons.
It also captures positive customer feedback, allowing us to continually up our game and replicate best practice, standards and innovation across our wider customer base.
Agility is a feature that customers commonly use to describe working with us.
We respect that red tape is necessary in our industry but we pride ourselves on how our flexible capabilities help meet clients’ challenges or deliver best in class speed.
In our world, challenges come in all shapes and sizes. We show particular agility when delivering projects such as transition programmes.
Clubcard is extremely high profile. It is using customer data, which is highly confidential, and sending customer vouchers, which have monetary value. We have to use a company that is secure, safe and trustworthy, which is why we use Go Inspire.
Tesco
We can’t help ourselves! When it comes to quality and service we go the extra mile.
Want to see how we could improve your marketing performance? Let’s start a dialogue.