centralised document composition saves close brothers premium finance £270k
Ambition.
Close Brothers wanted to investigate how maximum efficiencies and cost savings could be delivered through
- Centralised document composition
- Access to best postage tariffs
- Increased automation
- The scope consisted of 247 different letter templates, over 40 letterheads and producing 6 million letters a year. CBPF’s requirement was simple in brief, but highly complex to deliver.
Strategy.
- Fully automated Transactional Workflow delivers secure and efficient communications
- Industry leading document composition delivered through Quadient expertise
- Data-driven Information re-design following audit of collateral and call centre data
- Postage savings consultancy
Results.
- Annual saving of c£270K from information design
- Inbound calls to contact centre reduced by 9%
- Letter and processing costs of sending out new credit agreements have been reduced by 7%
- 30%+ postage savings
- Removal of pre-printed stock costs from whitepaper solution